COMMITTED TO LISTENING TO YOU, BUILDING STRONG CLAIMS, IDENTIFYING WHAT CARE IS REQUIRED AND BEING THERE EVERY STEP OF THE WAY!
In a sector full of companies making promises and guaranteeing results to get you on the hook, we keep it simple. We promise the truth. This process is a hell of a journey — but we will be beside you, supporting you, your family, and your future.
That's why people choose AVA. Real numbers in your phone. Real people who actually give a shit.
care. not just claims.
we don’t sell
guesses.
we sell
support.
Here at Aussie Veteran Alliance we focus on what you’re owed and how to get it. We rely on experience, knowledge and integrity to connect veterans with the care and compensation they deserve. We submit strong claims that our staff put through rigorous viability checks using DVA’s own legislation. We take the guess work out of the process and instead of throwing everything at the wall and leaving you wondering, we work with you to create claims that have a clear path towards liability acceptance and beyond.
We have set industry standards when it comes to your mental health and our friendly staff will connect you with the countries best mental health providers at the start of your claim journey with us. We establish care for conditions you are claiming as soon as possible, supporting DVA’s own expectation on self management and treatment. It is our goal to always anticipate DVA’s focus points and work with you to ensure all boxes are ticked in the march towards both liability and compensation determinations.
Unlike many in the sector we are proud of our strong relationship with DVA and proudly work with them in order to support veterans and their families to the best of our ability. In a system heavily scrutinised, we actively employ procedures and practices that reduce the work load and investigation required by DVA. By submitting strong evidence and integrity based claims and communicating effectively with our clients, we ease the pressure on DVA lines that others happily load with unfounded claims while ignoring their clients questions.
We are solely word of mouth grown and pride ourselves on quality over quantity. The numbers you can call don’t go to switch boards, they go to real people that will always go above and beyond to answer your questions. We actively assist currently serving members, veterans, spouses and even service animals to find the help they need!
FOR ALL SERVICES -
NAVY -
ARMY -
AIR FORCE -
Reservists welcome -
FOR ALL SERVICES - NAVY - ARMY - AIR FORCE - Reservists welcome -
Our Services
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DVA Claims
Evidence-based claims, built on the facts of your service and your medical history. We don't submit claims we don't believe can succeed — no upfront fees, you only pay if compensation is granted. You do it together, you and your advocate, with full approval before any submission. No surprises!
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EXISTING CLAIM REVIEW
Already lodged a claim and something feels off? We review it — the evidence, the wording, the gaps — and tell you straight whether it's ready to go or needs work before it does. No sugar-coating, no trust the process. You get the honest read on where you stand. -
Access to Treatment While You Wait
Waiting on a claim shouldn’t mean going without care. While your claim is being processed, we can help you access treatment with no out-of-pocket costs. Once approved, we’ll link you with DVA-recognised providers near you, so you’re covered without the stress.
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Identifying the right gp
Your GP is the first domino in the whole claim. Get that wrong and every step after it becomes difficult. We help you find DVA-aware local GPs, keep your claim organized, and support your family through the process.
We can also assist your GP with claim support and run education sessions so they understand the DVA process clearly. -
Honest Communication
Our staff are warm and personable, but never at the cost of honesty — you'll always know where you stand. We set up a tailored communication plan with you: the medium, the update style, and what triggers contact — time or new information.
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Beyond the Claim
DVA offers more than claims — household services and income support, including the Veteran Payment. We help you apply, identify what you're eligible for, and walk you through the whole process. We're also here to talk through transition out of service and entering the workforce, whatever that looks like for you. We're not mental health professionals, but we're always happy to share a yarn and a smile.
TESTIMONIALS
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"I was completely lost with the DVA process until I found AVA. Josh treated me like a mate, not a number. They explained everything in plain language and fought hard to make sure I got what I was entitled to. I can’t thank them enough."
— Mark T., ex-Army
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"AVA gave me something I hadn’t felt in a long time—support I could actually trust. They’d been through it themselves and knew exactly what I was dealing with. The way they handled my claim took so much stress off my shoulders. Genuine guys, doing real work for vets."
— Sarah L., RAAF veteran
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"I’d tried going it alone with DVA and got nowhere. The team at Aussie Veteran Alliance stepped in, took the reins, and didn’t stop until we got a result. They actually cared. If you’re a veteran struggling with claims, these are the people you want in your corner."
— Ben R., ex-Navy
HOW IT WORKS
No red tape. No runaround. Just six straight steps to get you what you’ve earned.
We’ve taken the complicated DVA system and turned it into a simple, hands-on process.
We don’t outsource. We don’t drop off once it’s lodged. And we don’t stop until the job’s done—because we know what’s on the line.
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We start with a real chat—your story, your service, and how it’s affected your life.
From there, we gather what’s needed to back your claim with real evidence.
No claim is too hard, too complex, or too far gone—we take it on and we see it through.
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No guesswork, no forms left hanging. We submit the claim to DVA on your behalf—accurate, complete, and ready to go.
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We don’t disappear once it’s lodged. We keep the pressure on—chasing updates, handling follow-ups, and jumping on anything that might cause delays. We’re in your corner the whole way.
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This step’s all about proving your condition is service-related. We know what evidence DVA needs, and we’ve built a process to meet it—quickly and clearly.
We work only with trusted GPs through telehealth, and every doctor we use is vetted by us. That means no awkward starts, no “I don’t get it” looks, just a streamlined, supportive path forward.
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This is where the numbers come in—your compensation is assessed based on your impairment. We guide you through it, ensure the paperwork’s tight, and fight for the best possible outcome.
We also have strong relationships with top-tier veteran psychologists who understand the unique mental health challenges of service. You’ll never feel like just another number.
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If DVA gets it wrong—and they do—we push back. We review the outcome, file appeals if needed, and don’t stop until every option’s been exhausted.
Because at AVA, we treat every claim like it’s our own.
Book a chat.
We're here to help you with whatever you need. Whether it’s sorting out benefits, getting career advice, or just finding the right support, we’ve got your back.
Booking an appointment is easy—just pick a time that works for you, and we’ll be ready to chat. We get that being a vet comes with its own set of challenges, and we’re all about making things easier for you.
Thanks for your service, and we look forward to helping you out!
FAQs
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DVA claim is a formal request to the Department of Veterans’ Affairs for support or compensation related to your service in the Australian Defence Force (ADF). This could be for injuries, illnesses, or conditions that are linked to your time in service.
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Any current or former member of the ADF who believes they have a service-related condition can make a claim. Family members may also be able to access some services depending on the situation.
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Key documents include your service history, incident reports, medical evidence linking your condition to your service, and any supporting letters from doctors. Don’t stress if you don’t have everything yet—we’ll help you track down what’s needed.
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Initial liability claims typically take around 3–6 months. Permanent impairment claims and appeals can take longer. We keep you updated every step of the way and push for the quickest possible outcome.
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You have the right to appeal. We can help you review the decision, strengthen your evidence, and lodge an appeal or reconsideration so you get the fair outcome you deserve.
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The DVA process can be complex and stressful—especially if you’re already dealing with health issues. As veteran advocates, we understand the system and know how to present your case properly. Plus, we’ve been through it ourselves, so we get what you’re going through.
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Nope. We don’t charge any upfront fees. We only get paid if we win you compensation—no catch, no nonsense.
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It’s simple: text us or reach out directly. We’ll have a no-pressure chat about your situation, see where you’re at, and walk you through what happens next.